Reference

The Terms Behind Your aa365 Wallet

These terms are the agreement between you and aa365, and they apply the moment you open an account and every time you use your wallet after that.

Account agreementbKash, Nagad, RocketWallet and depositsAccess follows local law
aa365 The Terms Behind Your aa365 Wallet
CLAUSE HELP DESK

Ask Us About Any Clause

Questions about a clause do not need a ticket number and a wait. Message our Bangladesh support team from the chat panel inside your account and quote the section you are reading; the agent can see your account state, your last wallet transfer and whether a verification step is pending, so most term-related questions get a straight answer in the same thread. For document requests, use the same chat and attach the file there rather than sending it by email.

Team online

In-account chat

Open the chat panel after you log in and ask about any clause. We can see your wallet history, so questions on deposits and verification are answered from your own account record.

Email for documents

Attach ID or wallet screenshots by email when we ask for verification. Put your account number in the subject line so the file reaches the right queue without back-and-forth.

Wallet transfer queries

If a bKash, Nagad or Rocket transfer does not land on your balance, send the transaction ID in chat. We match it against the account wallet and tell you the next step.

ACCOUNT SAFEGUARDS

See How We Hold Your Details

Your details stay tied to your account and to the checks the terms require. We ask for a name, a mobile number and a wallet, and we use them to confirm that the person depositing is the person withdrawing. Passwords and one-time codes are yours to keep private, and we will never ask for your bKash PIN or your Nagad PIN in chat. Records of deposits, withdrawals and accepted terms are kept while the account is open, so a dispute weeks later can still be traced back.

One account, one person

Registration ties a single name and mobile number to your wallet. Sharing a login breaks the terms, and we can hold the account until the holder confirms those details again.

Records we keep

Deposit and withdrawal history is stored with the account, so a later query is checked against the actual wallet entry. You can ask us for a copy of what we hold.

Codes stay with you

One-time codes and wallet PINs are for your eyes only. Our team will never request them in chat, and a message that asks for them is not from us.

Changes and corrections

Need a detail fixed or your account closed? Send the request in chat and we confirm what changed in writing. Access stays subject to local law and eligible regions.

Answers to Common Terms Questions

Most clause questions come down to the same handful of things: who can hold an account, how a wallet deposit is confirmed, and what we ask for before a withdrawal leaves. Below are the answers we type out most often in chat, worded the way we say them there. If yours is not on the list, the chat panel is open inside your account.

Yes. Opening an account and confirming your mobile number means you accept the terms as they read that day. Every later deposit from bKash, Nagad or Rocket reconfirms them.

No. One account per person, tied to your own name and mobile number. A second account found under the same details can be closed, with the balance moved to the verified account.

We match the name on your account to the wallet that funded it. If the names differ, we ask for ID before releasing funds, so the money reaches the right person.

Use the chat panel inside your account. Support can read the same section you are on and answer with reference to your own wallet history, which is quicker than email.

Yes. Sports markets, including cricket fixtures such as BPL and international matches, sit under the same terms as slots and live tables. Market availability differs by region.

We post the updated wording on this page and it applies from the date shown. If a change is significant we flag it in your account, and you can close it if you disagree.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.