Reference

How aa365 Operates Within the Law

Access to aa365 depends on your local law and whether your region is eligible — we ask every account holder to check that before opening or using an account.

Eligibility by local lawbKash, Nagad, Rocket coveredAccount data rightsContact path availableRegion-dependent access
aa365 How aa365 Operates Within the Law
HOW WE HANDLE DATA

Account Security and Your Legal Rights

Your account data is handled according to our privacy policy, which outlines what we collect, how long we hold it, and under what conditions we share it. You have the right to request a copy of your account data or ask for it to be deleted, subject to any legal retention obligations on our end. Requests go to our support team via email or live chat.

Data Retention

We retain account and transaction records for as long as legally required. Records of bKash, Nagad, and Rocket transactions are held as part of your account history.

Cookie Policy

We use cookies to maintain your session and improve account performance on mobile. You can manage cookie preferences through your browser settings at any time.

Account Security

All account access is protected by OTP verification and SSL encryption. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Requests

To request access to, correction of, or deletion of your personal data, contact us via email. We process all formal data requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us About Legal or Account Questions

If you have a question about how our legal terms apply to your account — including eligibility, transaction disputes, or data requests — our support team handles these directly. You do not need to go through a third party. Queries about bKash, Nagad, or Rocket transactions that touch on account status or policy are handled through the same channels.

Live Chat Start a conversation directly from your account dashboard. Legal and policy queries are handled by the same support team — no separate channel needed.
Email Support Send a written request to our support email for account data queries, policy clarification, or formal disputes. We respond in writing to all legal requests.
Account Help Centre Access policy documents, terms updates, and eligibility notices directly inside your account settings — available on mobile and desktop at any time.

Common Legal Questions About Your Account

These are the questions we receive most often about how our legal terms apply to accounts, transactions, and data rights on aa365.

Access depends on your local law and whether your region is eligible. We do not confirm legality for any specific location — check your local regulations before opening or funding an account.

Yes. All transactions, including those made through bKash, Nagad, and Rocket, are covered by the same account terms. The payment method used does not create a separate legal arrangement.

Send a written request to our support team via email or live chat. We will confirm receipt and process your data access request in line with applicable legal obligations.

Yes, subject to any retention obligations we are legally required to meet. Submit a deletion request through support and we will advise on what can be removed and what must be retained.

If we determine your region is no longer eligible, your account may be suspended. Any remaining balance would be returned via the original payment channel where technically possible.

We display a notice on the platform when material changes are made. Continuing to use your account after that notice means you have accepted the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.