Reference

Your Privacy Policy in Plain Words

We keep this page short on purpose: your mobile number, your name and the wallet record behind each bKash, Nagad or Rocket payment — that is the core of what we hold.

What we holdWhy we hold itCookie choicesHow to get it changedRequests handled by our desk
aa365 Your Privacy Policy in Plain Words
DATA HELP DESK

Reach Our Desk About Your Data

Send a data-related request and it lands with the team that handles accounts, not a general inbox. Tell us your registered mobile number and what you want changed — a name correction, a copy of what we hold, or a deletion request. We may ask you to confirm a recent bKash, Nagad or Rocket transfer reference, the same check we use at sign-in, so nobody else can pull your records. You can also ask which part of this policy covers your case and we will point you to the right line.

Account data requests Ask what we hold on your account, request a copy, or flag a wrong name or wallet number. Send it from your registered number so we can match the request to your file.
Payment record queries If a bKash, Nagad or Rocket transfer looks off in your history, send the reference and the amount you sent. We check the wallet side and correct our record where the two do not line up.
Deletion and closure Closing your account starts a deletion request. Some payment records have to stay for the period local rules set, so we tell you what leaves now, what stays, and for how long.
ACCOUNT SAFETY

Check How We Hold and Protect Data

Cookies here do three jobs: they keep you signed in, remember your language, and hold a form together while you fill it. Clear them in your phone browser whenever you like — you will sign in again, nothing else changes. Passwords are stored hashed. A sign-in from a new device asks for the code we send to your registered mobile, and your wallet number cannot be edited until that same code is entered. Transaction and login records stay for the period local payment rules set, then they go. Ask our desk for a copy, a correction or a deletion.

What we collect Mobile number, name, wallet number and the reference your bKash, Nagad or Rocket transfer carries. Plus device and IP logs, and your play history — including the cricket markets you have backed.
Cookie control Session cookies keep you signed in, and a small preference cookie remembers your language choice. Clear them in your browser and the site forgets you; nothing else on your phone changes.
Sign-in checks Passwords are stored hashed, never in plain text. A sign-in from a new device asks for a code sent to your registered mobile, and your wallet number stays locked until that code is entered.
Retention and changes Login and transaction records stay for the period local payment rules set, then they go. Ask our desk for a copy, a correction or a deletion and we say what can move now.

Questions We Get About Your Data

Most of what people ask us comes down to four things: what we hold, who sees it, how long it stays, and how to get it changed. We have answered those below in the order they usually arrive at our desk. If your case is not here, send the question with your registered mobile number and we will reply to your account directly.

Your mobile number, your name, the wallet number you pay from and the transaction reference. After that, login records — device, browser, IP — so we can flag a sign-in that does not look like yours.

Yes. Message our desk from your registered mobile number and ask for a copy of your account data. We confirm it is you with a recent payment reference, then send what we hold.

Only what a transfer needs — the wallet number, the amount and the reference tied to your bKash, Nagad or Rocket payment. We do not hand your details to outside marketers, and we do not sell them.

Longer than most people expect, because local payment rules set the period and we cannot shorten it. Login and device records go sooner. Ask us and we will say which record falls under which rule.

Our account desk handles it. Send your registered number, the detail that is wrong, and the fix you want. Deletion requests start when you close your account, minus records local rules make us keep.

Not automatically. Whether you can open or use an account depends on the law where you are and on eligible regions, so check before you fund a wallet. Where the policy does not apply, we will say so.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.